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A supervisor credential is an
"academic certification" of
qualifications of skilled
professionals in Head Start.
Participants at this level learn
practical tips, techniques and
solutions needed for supervisory
success. This level focuses on
the unique challenges you face
every day as a manager or
supervisor and offers solutions
to help managers and supervisors
build a solid foundation for
approaching challenges of how to
work through staff conflict and
difficult behaviors as well as
confidentiality.
Credentialing Staff...
As
supervisory professionals, you
will be able to perform
credential training for your
program staff. Supervisory
professionals can deliver HS
University Official Curriculum
to their program staff. All
supervisory professionals must
adhere to the trainer's
professional code of ethics and
sign a trainer's agreement form.
All training work must utilize
HS University's Official
Curriculum (HSOC) as well as
purchase HSOC courseware manuals.
(See credential handbook for
more details.)
Methodology – Behavioral based
skill acquisition
In this program, participants
are shown practices of what to
do, how to do it and when to do
it. Practice, coaching and more
practice in our 6 hour classroom
modules are designed to
facilitate behavioral-based
skill acquisition. Participants
document and then develop and
practice on their own cases,
solidifying the transition of
learning to where it counts… at
the program.
Online component – Skills
reinforcement
We are unique with how our 5
week online management learning
was developed. The cognitive
content of the classroom modules
has been extracted and placed in
our online program. The online
reinforcement training helps
move managers through the skills
to reinforce and use the skills
learned in a classroom setting.
Using the online learning for
the cognitive phase of learning
allows Head Start programs who
cannot have staff away for weeks
of training to significantly
reduce the time required in the
classroom for the practice and
discussion by using our blended
learning program.
The online supervisor program
covers the same skills and draws
from the same in-class examples,
providing superb reinforcement,
refresher training and ramp-up
training. Here are some modules
covered:
Essential Skills of Leadership
(ESL)
--
the first foundation module.
Skills developed here are used
in each subsequent module.
Participants develop the skills
needed to maintain a team
member's self-esteem (even when
there is bad news), maintain a
focus on observable behavior
(and staying away from perceived
intent and attitudes), and more.
Essential skills of
Communicating (ESC) --
the second foundation module.
Again, the specific skills
developed in this module are
critical to the success of
subsequent modules. Among
others, they include the skills
needed to establish an
atmosphere of open
communication, and some very
specific active listening
skills.
Developing Performance Goals and
Standards--
Participants develop the skills
to jointly and collaboratively
establish SMART goals and agree
upon objective standards with
their team members which focus
upon both the needs of the
organization and the needs of
the people.
Providing Performance Feedback
--
Each of us needs feedback about
how what we are doing is being
received. Participants learn
specific steps to ensure
feedback is effective and leads
to committed future performance.
Improving Work Habits
--
Participants learn the skills
needed to deal effectively with
some of the toughest issues a
leader must get involved
with...hygiene, tardiness,
sloppiness, etc, while
maintaining the self-esteem and
gaining the commitment of the
team member.
Coaching Job Skills --
Coaching job skills is a lot
more involved than just talking
to someone. Participants learn
and practice a step-by-step
approach...the skills necessary
to provide outstanding results.
Delegating -When,
to whom, why and how should a
leader delegate for the process
to be effective? Participants
learn the answers and practice
the skills.
Effective Discipline
--
If it's not positive, it's
punishment, not discipline.
Participants learn the skills
needed to get the staff to
acknowledge the situation, help
provide answers for a solution
and become committed enough to
follow-through.
Managing Complaints
-- Participants learn how to
capitalize upon complaints, how
to effectively deal with them,
and to look forward to the
opportunity to deal with the
issues which often underlie the
stated complaint.
Supporting Change
-- Change is a constant, but
people need to be involved and
be supported as the changes
occur. Participants learn the
necessary skills to accomplish
both.
Resolving Conflict --
Conflicts between team members
can adversely impact any
organization. Participants
learn the specific skills to
diffuse the situation, reframe
the discussion, and
collaboratively establish a
working relationship that at
least does not interfere with
productivity.
Communicating Up
--
Our most popular module with
senior leaders. Participants
learn to understand that it is
their responsibility to
determine what their leaders
want and how they want it. It
is also their responsibility to
not only identify problems to
their leaders, but to bring
well-organized and well-staffed
solutions to them.
Students enrolled in this level
must meet the education
requirement of 30 CECs
(Continuing Education Credits)
or 10 credit hours of training. |
