The Customer Service/Student Services Representative primarily will be responsible for taking incoming phone calls and facilitating customers and client's needs.  Some outbound calling will be required. There are full time and part time opportunities.  These are seasonal opportunities that may last up to 10 months with an opportunity to grow and develop into other positions longer term. 

 

Essential duties and responsibilities include the following: (Other duties may be assigned)

• Demonstrate the ability to represent the University in a positive manner and provide outstanding customer experiences

• Ensure accuracy and consumer satisfaction by having attention to detail

• Resolve consumer product related issues with a sense of urgency

• Utilize technology to create and retain consumer data and record

• Establish and develop relationships with clients and co-workers

• Demonstrate excellent communication and computer skill

• Identify process improvement opportunities and recommend solutions

Qualifications

To perform this job successfully an individual must be very customer focused with a high level of enthusiasm and a positve attitude.  Proven track record of reliability a must.  Excellent listening skills and problem solving ability.  Have ability to work on a PC, accessing multiple software applications in a Windows environment.  Previous customer service experience in an inbound or outbound call center environment preferred.  Excellent time management skill and keen attention to detail. Must possess strong written and verbal communication skills.

• Must present business appearance to public

• Bachelor's Degree preferred

• High school diploma or equivalent degree (HSED, GED) required

• Experience using Word, Excel, PowerPoint and Microsoft Outlook.

• Must possess the ability to learn and understand new software and other technology applications as introduced by HS University.

• Language skills - Ability to read and interpret documents such as procedure manuals. Ability to write routine reports and correspondences.  Ability to speak effectively before groups of customers or employees of organizations.  Ability to read, analyze and interpret common professionals, technical journals, periodicals, technical procedures or governmental regulations.  Ability to write reports, business correspondence and procedures manuals.  Ability to respond to common inquiries from customers, regulatory agencies or member of school community.

• Mathematical skills - Ability to calculate figures and amounts such as discounts,proportions, percentages, area, circumference and volume.  Ability to apply concepts of basic algebra. Ability to apply concepts as fractions, percentages, ratios and proportions to practical situations.

• Reasoning ability - Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  ability to deal with problems involving a few concrete variables in standardized situations.  Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Salary Range:

$22,185 - $30,920

Part Time/Seasonal

 

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Looking for someone with an outgoing personality but who can be very focused and can multitask.  Needs to be an independent worker and doesn't require strict supervision.  Duties include provides reception duties including:

• phones, greets and directs visitors,

• coordinates daily office functions including shipping, opening and sorting mail,

• maintains supplies and equipment,

• ability to create spreadsheets using Excel,

•  strong analytical, interpersonal, oral and written communication skills,

• maintains calendars and appointment

• schedules and coordinates meetings,

• Maintains files and records

• Proficient in Microsoft Office, Adobe and database systems.

Salary Range:

$12.00 - $18.00/hr

Part Time (24-29 hours per week)

 

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This is an individual contributor position responsible for creating training content using documented standards, clearly defined processes and standardized tools. This role is focused primarily on developing courseware, providing subject matter expertise, converting source material into a Web-based format, performing course maintenance based on reported issues and customer feedback and delivering training as needed.  Education developers at this level are expected to perform their duties without oversight from more senior staff or management and to mentor less experienced staff.  Primary responsibilities:

•  Developing course design documents and project plans

• Developing courseware in compliance with standards, methodologies and procedures

• Working with quality assurance and productions team to produce final materials

• Developing assessments to verify courseware knowledge

• Developing the classroom environment

• Developing train the trainer materials

• Monitoring discussion forums for course feedback

• Updating errata sheets and courseware maintenance

• Knowing release dates for the course deliverables and tracking where the courses is in the development process

• Knowing the handoff dates for course material production and being available on those dates to address issues

Qualifications

• Bachelor's Degree

• 4 years of professional work experience

• 2 years of training development or delivery experience

• 1 year of experience with service sector

• Experience with HTML/XML Authoring preferred

  

Salary Range:

$34,218 - $42,850

Part Time/Full Time

 

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