Course Length: 12 hour/s (2 days)

Course Cost: $375.00 members

                     $425.00 non-members

Course Prerequisites: None

Course Number: HRM199

Course Description: This course will give you expert advice on the sticky issue of disciplining workers whose performance just doesn't measure up.  You will learn practical solutions for correcting problems and how to achieve optimum productivity in your program.  Participants will get hands-on strategies of handling the discipline process, from recognizing the problem and assessing its severity, to intervention strategies and to formal termination procedures.  This training is designed for anyone who manages, supervises or leads difficult employees giving you proven strategies for identifying non-performers and turning that behavior around.

Prerequisite: None

Learning Objectives: Upon completion, you will be able to:

· Speak, write, communicate--clearly and tactfully

· Get organized and become an efficiency pro

· Make the skills of today’s best supervisors second nature

· Deal quickly and professionally with every performance problem

· Give criticism in a way that creates positive behavior--not resentment

· Use your inner creativity to become a standout problem solving

· Capitalize on your inner strengths to build an unstoppable team

Target Audience: All Head Start staff that manages or supervises staff will benefit from this course.