Course Length: 12 hour/s (2 days)

Course Cost: $375.00 member

                     $425.00 non-member 

Course Number: HRM188

Course Description: This one day course will give you expert advice on the sticky issue of disciplining workers whose performance just doesn't measure up.  You will learn practical solutions for correcting problems and how to achieve optimum productivity in your program.  Participants will get hands-on strategies of handling the discipline process, from recognizing the problem and assessing its severity, to intervention strategies and to formal termination procedures.  This training is designed for anyone who manages, supervises or leads difficult employees giving you proven strategies for identifying non-performers and turning that behavior around.

Prerequisite: None

Learning Objectives: Upon completion, you will be able to:

· recognize the 15 warning signs that a problem is brewing

· act--not react--in a negative situation

· offer constructive feedback

· choose the right intervention technique--from counseling and coaching to formal discipline meetings

· set measurable performance measures and communicate them to employees

· determine when it’s time to transfer, reposition or terminate employees

· protect yourself and agency from wrongful termination lawsuits

Target Audience: All Head Start staff will benefit from the course.