Course Length: 12 hour/s (2 days)

Course Cost: $375.00 member

                     $425.00 non-member

Course Number: FS169

Course Description: This course will give you expert advice on the sticky issues of dealing with conflict.  You'll learn practical solutions for: How to recognize the 15 warning signs that a problem is brewing, How to act—not react—in a negative situation, How to offer constructive feedback, How to choose the right intervention technique—from counseling and coaching to formal meetings.

Prerequisite: None

Learning Objectives: Upon completion:

· You’ll learn why they act the way they do

· You’ll find out exactly what to say and do in specific situations

· You’ll become less of a target for people’s barbs and antics

· You’ll see how to bring out the best in even the worst people

Target Audience: This course is designed for family workers, health workers, education workers, parent involvement workers, administrative staff, managers, program area managers, directors, coordinators or anyone working with parents in a supportive nature.