Course Length: 12 hour/s (2 days)

Course Cost: $375.00 member

                     $425.00 non-member  

Course Number: HRM190

Course Description: This course is designed to ensure you can handle the toughest questions with finesse and polish, to think on your feet in meetings, interviews and impromptu presentations, to use diplomatic ways to deliver bad news without creating bad feelings project an aura of confidence and power, to use strategies for dealing with difficult people and to use techniques for maintaining your composure when you feel like losing your cool.

Prerequisite: None

Learning Objectives: Upon completion, you will be able to:

· Communicate under pressure

· Understand the secret of getting information

· Be diplomatic in action

· Be positively persuasive with ideas

Target Audience: All Head Start staff will benefit from this training.